I can't afford to pay my debt

I can’t afford to pay the debt immediately. What are my options?

1. Reach a mutually acceptable payment proposal
2. Contact us to discuss your particular situation
3. Check our tips for what to do in case of debt

---

Reach a mutually acceptable payment proposal

You received a reminder and are unable to pay it in full. In most cases, you can reach a mutually acceptable payment proposal with Inkassier. In that case you pay off your debt in instalments. A number of rules apply, however.

Attention: Do you want to reach a mutually acceptable payment proposal? Contact us after receiving your reminder!

Pay now using IDEAL

---

The rules for a mutually acceptable payment proposal

1. Have you made a payment instalment agreement with us in the past? You can only make a new payment proposal if you followed the previous payment agreement to a tee.
2. You must explain why you want to reach a mutually acceptable payment proposal with us. This may be due to other debts, because you are not currently employed or because of changes to your situation. This will give us an idea whether your proposal is feasible
3. Are you struggling to keep up with instalments? Please immediately notify us through Dossier Online or by calling 026-750 54 00. If you fail to notify us, we will cancel your payment instalment agreement. In that case, you will be required to make full payment of your debt.

---

How to reach a mutually acceptable payment proposal?

• Through Dossier Online (24/7)
  Log in to Dossier Online. You can find your login credentials for Dossier Online in the letter you received. After you have logged in, you can request a mutually acceptable payment proposal.

Click here to log in to Dossier Online

---

I am unable to keep up with the payment plan

Are you struggling to keep up with instalments? Please immediately notify us through Dossier Online or by calling 026-750 54 00. If you fail to notify us, we will cancel your payment instalment agreement. In that case, you will be required to make full payment of your debt.

• Call 026-750 54 00
  Call us at 026-750 54 00. We will need your file number during the conversation. The file number is listed in the letter you received from us.
• Send a letter or email
  

  Send a letter or email. Always state your file no. and contact details so we can get in touch with you. Did you send us a letter? Please bear in mind that letters may take longer to process.

What do we do?
You will receive a message from us within 5 business days informing you whether we accept your payment proposal. Does your proposal not meet the rules? In that case, we can turn down your proposal. In some cases, we may require more information from you to reach a mutually acceptable agreement. We will send you an income/expenditure form in that case. You must fill out this form and return it to Inkassier within 5 business days. We will keep you informed after we received this form from you.

I am unable to keep up with the payment plan

Are you struggling to keep up with instalments? Please immediately notify us through Dossier Online or by calling 026-750 54 00. If you fail to notify us, we will cancel your payment instalment agreement. In that case, you will be required to make full payment of your debt.

Contact us to discuss your particular situation

Contact us. We will discuss your options based on your personal situation. You can do this in two ways.

1. By phone
2. Through Dossier Online